Account: your email and password (stored as a secure hash; we never see it). If you sign in with Google or LINE, we receive the email, name and account ID they share.
Orders: recipient name, phone, address, email, notes, and the customization you chose (text, icons, colors, sizes).
Photos you upload: used only to make the product you ordered. Photos not used in an order are deleted after 7 days; ordered photos are deleted 90 days after the order is completed (30 days after a cancelled order).
Imagine shares and saves: the combo, the name and the signature you enter (shares never include uploaded photos).
For security and abuse prevention, servers log request IP addresses; model-file downloads also log the account and IP.
How we use it
To make and ship what you ordered, and to send order emails (confirmation, payment, shipping).
Imagine combos you choose to publish appear in the public gallery with your signature.
Share rewards: when a friend orders through your share link we match the order to the share to issue a coupon.
We never sell or hand your data to third parties for marketing.
Retention
Order records and print files are kept for 3 years, so you can ask us to reprint the exact same item.
Account data is kept until you delete your account; contact us to do so.
Third-party services
Hosting and database: Vercel, Supabase.
Email: Resend.
Payment: NewebPay (card details are handled by NewebPay; we never see your card number).
ImagineMates Digital subscriptions and purchases: Lemon Squeezy (the seller of record, handling payment, taxes and receipts; we only receive your email, plan and order number, never your card number).
Long-term backup of print files: Google Drive (order content and design only, no recipient details).
OpenAI: used to translate store content, and by the AI assistant on our official LINE account to answer the messages you send there along with your LINE display name (your name, phone, email and address are never sent, and OpenAI does not keep the conversation).
Traffic and ad analytics: Google Analytics and Meta Pixel (anonymous browsing and order events, never names or addresses; visitors in Thailand are asked to consent first).
Your rights
You can view your orders and saves in your account at any time, or contact us to access, correct or delete your personal data.
Deleting data may affect warranty and reprint service.
Contact
Questions about this policy: reach us via the LINE official account or email on the site.
