3D print files are digital content not supplied on a tangible medium and can’t be taken back once downloaded, so the 7-day right of withdrawal doesn’t apply after you download or export.
When you can get a refund
Single files: within 10 days of payment, if you haven’t downloaded the file.
Single generator exports: within 10 days of payment, if you haven’t exported.
Subscriptions: within 10 days of each charge, if you haven’t used any credits that period (no downloads or exports). A period you’ve used isn’t refunded; you can cancel future periods anytime. Once a subscription payment is refunded, that subscription stops immediately (credits and the commercial license end, and future charges are cancelled).
Problems with a file
If a file won’t open, is missing parts or doesn’t print properly, email us with screenshots. We’ll fix the file or help you out, and refund in full if it can’t be fixed.
How to request one
Email us with your account email and the Lemon Squeezy order number. Once confirmed, Lemon Squeezy refunds your original payment method; timing depends on your card issuer.
A refunded purchase’s license ends, and the file can no longer be downloaded or used.
